Case Study: Production Support for RentPath

RentPath is a leading digital marketing solutions company in the housing sector. Its goal is to help renters find available housing options and to give landlords/owners a platform to advertise their properties.

RentPath came to us because they were dissatisfied with the service they were receiving from their current production support IT vendor. They presented us with two challenges:

  1. Provide timely and effective IT support, including communication and escalation response times.
  2. Create a trustworthy production support process that can handle a growing volume of service requests, generate a large volume of reports, and scale to include new markets on time and on budget.

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