Henry Piatek brings over 30 years of experience in legal technology to his role as Helm360’s Director of Customer Success. He has played a pivotal role in helping many of the top 100 global law firms implement solutions such as Elite 3E, InterAction, and various Time Recording and Document Management Systems. He has over 13 years of experience with Elite 3E, the majority of which in leadership roles at Elite, where he focused on driving successful long-term implementations and client satisfaction. At Helm360, he utilizes his deep industry knowledge to help clients achieve their business goals, leveraging advanced technology to streamline processes and ensure maximum return on investment.

Zuzanna (Sue) Mikelsons joined our company with over 25 years of professional experience in both the legal and technology industries. In her previous role with Thomson Reuters, she served as a Sales Engineer and transitioned into the role of Sales Executive, covering the New York and New Jersey region. Sue also has more than 13 years of legal experience as a Financial Administrator for a law firm in Philadelphia. Her professional experiences include managing complex projects and implementations for a host of vendors, managing Elite Enterprise upgrades, and helping firms implement Elite 3E.

Bhavik Mistry is the Director for our Technical Solutions group. A knowledgeable technician and effective leader, he uses his deep legal tech experience to oversee projects for our global clients. His skills include designing, delivering, and supporting technical solutions, writing software requirement documentation, and providing strategic technical architectural and consulting services. He also guides implementations, integrations, and support services for a wide array of financial software, including Elite, 3E, Workspace, Biztalk, and Intapp.

Melinda Ward is a legal tech industry veteran with more than 20 years of experience consulting for global SaaS firms. At Helm360, Melinda leads onshore and offshore teams to support service delivery for the company’s managed services clients. Before joining the Helm360 team, Melinda served in senior consultant management roles for leading software companies, including Thomson Reuters and Intapp. She optimized consulting teams, shaped client business development strategies, and helped sales teams close complex and high-value deals.

Kiran Gill is a seasoned professional with over 13 years of experience in the legal sector. Over her 5-year tenure at Helm360, she has risen from Senior Customer Success Manager to Sales Director, EMEA & APAC, demonstrating exceptional leadership. Kiran's extensive background working with law firms globally has equipped her with a deep understanding of industry intricacies. Her transparent and consultative approach has been instrumental in fostering strong and enduring relationships with clients. By closely collaborating with firms, Kiran delivers tailored solutions leveraging her industry knowledge and combining that with Helm360's professional services and product accelerators, ensuring project success.

Val brings over 20 years of experience working in the software industry providing global services to Legal, Accounting, and other Professional Services firms. At Helm360, Val is responsible for Strategic Sales and Business Development, Customer Success and Delivery, Professional Services Leadership, and Operational and Financial Oversight in North America. Utilizing her extensive background in Strategic Planning, Implementations, Standardization and Efficiency, and Global Technical Services she has consistently driven customer satisfaction and successfully led services teams across the Americas, EMEA, and APAC. Having worked on complex customer implementations and led several strategic operational initiatives she is passionate about working with teams to find the best solutions for overcoming barriers to achieve success.