Case Study: Improving Workflow Effectiveness and Security with a Software-Defined Portal System
Our client participates in the mortgage industry as a quality control agent. By law, they’re obligated to audit 10% of their total mortgage loan files post-closing. This process was a cumbersome, manual operation that relied on the US postal system to transfer information between the client and its contractors and customers. They were struggling with productivity and workflow which was affecting their bottom line. More importantly, their customer satisfaction ratings were extremely low.